A daily reminder of your presence.

Lifelike artificial flowers delivered to your loved one's room monthly.

Five Stars on Google ★★★★★

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"I was hesitant to order artificial flowers because I didn't want them to look tacky. I was totally wrong. They are stunning. It is such a great, easy gift!"

- Jessica ★★★★★

"I love getting the delivery emails and the extra set of eyes on my mom. The nurses frequently mention how kind and professional the delivery team is!"

- Kate ★★★★★

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Privacy Policy

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Privacy Policy
Last Updated: July 2026
At The Flower Rental Company (operating online at getflowerrental.com), we take your privacy and the privacy of your loved ones very seriously. This Privacy Policy describes how we collect, use, process, and protect personal data when you visit our website, purchase a service plan, or interact with our brand.
By using our website and services, you consent to the data practices described in this policy.
1. Information We Collect
To fulfill your subscription and deliver our rotating floral designs, we collect two distinct categories of information:
Buyer Information (Account & Billing)
Contact Data: Full name, email address, and mobile phone number.
Billing Data: Credit card or bank account details, billing address, and transaction histories. (Note: All payment transactions are securely handled by our third-party merchant processor; we do not store raw credit card numbers on our servers).
Recipient Information (Delivery Logistics)
Delivery Data: Recipient’s full name, senior care facility/community name, suite or room number, specific wing, and any custom delivery or gift instructions you provide during checkout.
Automated Data (Cookies & Tracking)
When you visit getflowerrental.com, we automatically collect certain technical information from your browser. This includes IP addresses, device types, browser configurations, and browsing behavior on our site. We collect this via cookies and tracking pixels, including the Meta Pixel, Google Analytics, or other optimization tools.
2. How We Use Your Information
We use the data we collect for the following operational purposes:
Fulfillment: To process your billing transactions and physically navigate to and deliver floral arrangements to the correct resident.
Transactional Communications: To send you automated billing receipts, upcoming renewal notices, account changes, or urgent delivery alerts (e.g., if a facility goes into a sudden medical lockdown). By providing your mobile number, you consent to receive transactional text messages regarding your deliveries. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.
Future Marketing: While our primary communication is transactional, we may occasionally use the buyer's email address to send newsletters, promotional updates, or holiday specials. You may opt out of marketing emails at any time by clicking the "Unsubscribe" link at the bottom of the email.
3. Recipient Privacy Protection
Because our service involves delivering items directly to residents residing inside nursing homes, assisted living facilities, and memory care environments, we enforce strict privacy boundaries regarding recipient data:
The recipient’s full name, facility location, and room number are used strictly and exclusively for physical delivery coordination and courier routing.
Recipient data is never used for marketing purposes, never targeted with promotional materials, and will never be sold, leased, or shared with outside data brokers or marketing networks.
4. Data Sharing with Third-Party Providers
We do not sell your personal data. We only share information with trusted third-party service providers necessary to operate our digital checkout and complete physical deliveries:
Zoho Corporation (Zoho Billing/Subscriptions): Manages our recurring customer database, processes secure encrypted checkout payments, and generates customer portal accounts.
Google LLC (Google Maps API): Powers our checkout address autocomplete feature to ensure the physical nursing home addresses provided match official GPS and routing coordinates.
Stripe, Inc: Acts as our secure payment gateway to encrypt and process all credit card transactions. We do not store your raw credit card data on our servers.
5. Cookies and Targeted Advertising
We use tracking tools like the Meta Pixel to evaluate website performance and display relevant advertisements to prospective buyers on social media networks.
If you wish to opt-out of cookie tracking or targeted advertising, you can adjust your internet browser settings to refuse cookies, download browser opt-out extensions, or manage your individual privacy preferences directly inside your Facebook/Meta account settings.
6. Children's Privacy
Our website and services are intended strictly for adult professionals and family members managing subscriptions for loved ones. We do not knowingly collect or solicit personal data from anyone under the age of 13. If we learn that we have inadvertently collected personal data from a child under 13, we will delete that information immediately.
7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon posting the updated policy on getflowerrental.com with a revised "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your binding acceptance of those modifications.
8. Your Data Rights and Control
You have the right to know what personal data we hold about you, request corrections to inaccurate information, or request the permanent deletion of your customer profile from our systems.
To exercise your data privacy rights, file a request, or ask questions regarding this policy, please email our data administrator directly at [email protected]. We will process your request in accordance with applicable state and federal privacy regulations.

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Terms of Service
Last Updated: July 2026
Welcome to The Flower Rental Company (operating online at getflowerrental.com). These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "buyer," or "you") and The Flower Rental Company ("we," "us," or "our").
By accessing our website, creating an account, or purchasing any recurring service plan, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction) and agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use our services.
1. Description of Service
The Flower Rental Company provides a recurring, rotating artificial floral arrangement subscription service designed primarily for residents in senior care and assisted living environments.
Rental Model: All physical floral designs, arrangements, faux stems, accents, and custom containers delivered to the facility remain the exclusive property of The Flower Rental Company. You are purchasing the service of having these designs rotated, not the physical items themselves.
Rotation & Design Stock: Our inventory consists of a fixed stock of high-quality artificial designs. We do not promise, warrant, or guarantee the delivery of specific, particular, or requested floral arrangements. We will make our best professional efforts to deliver designs that accommodate the recipient's layout and style preferences as indicated during your account setup.
2. Billing Cycles
Monthly Subscriptions
Initial Month: Your first month’s subscription will be charged at a prorated amount based on your signup date to cover the remaining days of that specific month.
Subsequent Months: All recurring monthly subscriptions are automatically billed in full on the 1st day of each calendar month using the payment method on file.
Prepaid Subscriptions
Prepaid plans (e.g., multi-month packages purchased upfront) are locked in for the duration of the selected term.
3. Cancellation & Refund Rules
For Monthly Subscriptions
You are free to cancel your monthly subscription at any time through your customer portal or by emailing our team directly at [email protected] to establish a time-stamped digital confirmation.
Cutoff Deadline: To prevent automated renewal, cancellation requests must be submitted through the portal or received via email at least forty-eight (48) hours prior to the 1st of the upcoming month.
Once your payment method has been successfully charged on the 1st of the month, that billing cycle is fully locked in. We do not offer partial or full refunds for the current billing month.
Upon submitting a timely cancellation, all future automated recurring charges will immediately cease, and your subscription will not renew for the following month.
For Prepaid Subscriptions
All prepaid subscriptions are final. Prepaid plans are non-cancelable and non-refundable once purchased.
Subscription Pauses: We do not currently support temporary account pauses. If your loved one is going to be away from the facility for an extended period, you must fully cancel your active subscription to stop recurring billing and resubscribe to a new plan via getflowerrental.com whenever they are ready to receive deliveries again.
4. Mid-Cycle Cancellations & Asset Retrieval
Because our floral arrangements and custom containers are rentals owned by us, a cancellation requires us to retrieve our design from the senior care facility.
If you cancel your monthly subscription mid-cycle, your account will immediately be placed on our retrieval schedule.
Depending on our active routing schedules, our courier may retrieve the floral design from the community either on the day of cancellation or during our next normally scheduled delivery day for that specific facility.
Early retrieval of the arrangement due to cancellation does not entitle the buyer to a prorated refund for the remaining days of that month.
5. Condition, Loss, or Damage of Rented Designs
While the floral arrangement is placed in your loved one's care, the customer is responsible for maintaining the display and container in good, clean condition.
Upon cancellation, our team will fully facilitate the physical pickup from the community. We will coordinate retrieval directly with facility staff, whether the arrangement is left at the front desk or remains in the resident’s suite. You do not need to be physically present for the pickup.
Lost or Discarded Items: Because our floral designs and containers remain the physical property of The Flower Rental Company, they must be recovered. If an arrangement or custom container is lost, stolen, severely damaged beyond normal wear-and-tear, or mistakenly discarded by facility staff, the customer account on file may be assessed a flat replacement fee of $300. By purchasing a subscription, you explicitly authorize The Flower Rental Company to charge the payment method on file for this replacement fee if the rental items are not successfully recovered.
6. Facility Access and Right of Entry
By initiating a subscription for a resident inside a nursing home, assisted living facility, memory care unit, or similar community, you explicitly guarantee the following:
Authorization: You represent and warrant that you have obtained direct, official permission from both the resident (or their legal guardian) and the facility’s management/administration to allow our couriers to enter the property and place floral arrangements in the designated space.
Liability for Denial: If a facility denies entry to our couriers or demands the removal of an arrangement due to a lack of authorization or strict facility policies, The Flower Rental Company is not responsible, and refunds will not be issued.
7. Exceptions & Facility Restrictions
Compassionate Exceptions: In the sensitive event of a resident’s passing, sudden medical discharge, or unexpected emergency facility transfer, our standard "no-refund" policy may be waived. Please reach out to our team directly as soon as possible so we can coordinate an immediate, respectful retrieval of the arrangement and work with you to handle any necessary billing adjustments or refunds.
Facility Medical Lockdowns: If a facility denies entry to our couriers due to active health lockdowns or facility-wide restrictions, the delivery fee for that cycle is non-refundable. However, our team will make every effort to resume your scheduled deliveries as soon as the facility safely reopens to outside visitors.
8. Limitation of Liability & Assumption of Risk
Our rental arrangements are constructed using artificial materials (including but not limited to silk, plastics, synthetic polymers, floral wire, and adhesives) housed in various structural containers.
Assumption of Risk: Senior care settings require extra environmental awareness. By placing our arrangements in a resident's room, suite, or community common space, you, the recipient, and the facility management assume all physical and operational risks associated with the physical items.
Waiver of Liability: The Flower Rental Company shall not be held liable for any direct, indirect, incidental, or consequential injuries, accidents, or property damage caused by the rental items. This includes, but is not limited to, damages from overturned containers, physical trips or falls, or the accidental ingestion of faux foliage or component materials by residents or guests.
9. Indemnification
You agree to indemnify, defend, and hold harmless The Flower Rental Company, its officers, directors, employees, and couriers from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
Your breach of any portion of these Terms.
Any claims or actions brought by a senior care facility or third party resulting from our authorized entry onto the property on your behalf.
Any damage to property or injury to persons caused by the rental items while placed in the facility under your active subscription.
10. Price Modifications
We reserve the right to modify our subscription rates or delivery schedules to account for operational changes. We promise to provide you with at least thirty (30) days' advance notice via the email address associated with your account before any pricing changes take effect, giving you ample time to cancel if you choose not to accept the new rate.
11. Governing Law, Jurisdiction, and Class Action Waiver
Governing Law: These Terms, your relationship with The Flower Rental Company, and any disputes arising from your subscription or use of our floral rental items shall be governed by, and construed in accordance with, the laws of the State of Indiana, without regard to its conflict of law principles.
Jurisdiction: You explicitly agree that any legal action, lawsuit, or proceeding arising under or in connection with these Terms shall be filed exclusively in the state or federal courts located in Marion County, Indiana, and you consent to the personal jurisdiction of such courts.
Class Action Waiver: YOU AND THE FLOWER RENTAL COMPANY AGREE THAT ANY PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR THE FLOWER RENTAL COMPANY WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY.
12. Intellectual Property
All content on getflowerrental.com, including website text, custom layout designs, graphics, logos, and photographic representations of our rotating flower stock, is the intellectual property of The Flower Rental Company and is protected by copyright laws. It may not be reproduced or used without our express written consent.